Returns & Exchanges
At Prism Smoke Shop, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the unused items in their original boxes, ensuring all accessories and manuals are included to qualify for a full refund.
Label and Ship
Attach the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing